Prophix in Action: LUSH Streamlines Inventory Flow

Company Information:

• Lush is an internationally recognized cosmetic retailer, specializing in natural handmade products
• Approximately 2,000 employees in North America
• 150 locations in North America

Problem:

Historically, LUSH’s store managers would prepare purchase orders after analyzing the previous year’s sales data. Unfortunately this method resulted in:

• Inability to accurately forecast customer demand
• Increased risk of lost sales, lower margins and poor customer service

Solution:

LUSH turned to Prophix, more specifically the Demand Planning feature to help solve their operational business needs. Using Prophix provided LUSH with a forward looking view by allowing them to measure, analyze, and validate corporate strategic plans against actual results.

LUSH’s ROI:

• 15% year-over-year revenue increase per store
• $500,000 savings in not-lost inventory over a two month period
• Decrease the in frequency of shipments, cutting costs, increasing sales opportunities, and reducing LUSH’s carbon footprint
• And more…