At Prophix, the ability to provide reliable services to our customers and partners is of paramount importance. We appreciate the trust you have given us with your most important business applications.
With the escalating public health emergency posed by COVID-19, it is understandable that many organizations are also taking this time to review their own business continuity plans and developing contingencies.
We want you to know that Prophix has an active business continuity plan in place for the Company encompassing all aspects of business operations and technologies pertaining to Prophix Cloud Services. You can rest assured and have confidence that Prophix will continue to deliver the same level of service excellence to our customers despite the uncertainty of COVID-19.
Keeping Prophix Running
Currently, we are executing against our established business continuity plan and observing all local public health authority guidance regarding travel and social distancing. Our employees are safe and working remotely across all departments globally. All employees are equipped with the tools to seamlessly continue working productively, in a secure remote environment, for extended periods of time. As a result, we are confident in our continued ability to support your business regardless of the physical work location of employees.
Keeping Prophix Cloud Services Running
The Prophix Cloud Service architecture is distributed and designed with multiple redundancies from the onset. We rely on intelligent automation and other smart monitoring tools instead of manual human intervention for many regular tasks to ensure ongoing availability, even in the event of a diminished workforce.
Amazon Web Services (AWS) is our underlying cloud service provider, delivering an enterprise-grade, global infrastructure across multiple regions and data centers. AWS also maintains a robust business continuity plan, with multiple contingencies, to ensure continuous operations.
The leadership team at Prophix will continue monitoring global events, take additional action as the situation evolves, and ensure transparent communications with all customers and partners.
Thank you again for entrusting your business to Prophix. We’ve got your back.