Creating a strong user experience is essential to the successful adoption and valuable use of any software solution. Recently, several industry analyst rated, ranked and detailed the ease-of-use and overall customer satisfaction of various Performance Management providers in the market. Studies released by Dresner Advisory Services, Gartner Inc. and BPM Partners evaluated the leading Performance Management vendors with respect to a number of criteria. I’m proud to share that all of these studies recognized Prophix as excelling in overall customer satisfaction. The following infographic draws from these studies and highlights the issues that currently challenge users, as well as the features that lead to a better, more fulfilling experience.
See the infographic – Customer Experience