Customer Satisfaction as a Business Strategy

For many companies, particularly those in the Professional Services industry, it is time to redefine the metrics of success. Organizational focus on utilization should be shifted to a focus on customer...

Beyond Implementation Training

Increase Staff Value with Ongoing Prophix Education Considering that your employees likely represent your greatest (and most expensive) asset, shouldn’t you be increasing their value over time just as you...

Category - Training

Culture eats strategy for breakfast

Customer Satisfaction as a Business Strategy

For many companies, particularly those in the Professional Services industry, it is time to redefine the metrics of success. Organizational focus on utilization should be shifted to a focus on customer satisfaction, creating a culture driven by a...

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